Question 1

How do I sign up as a vendor on 234Deals?

Accepted Answer

To register as a vendor, click the "Sign Up" button or visit the Vendor Registration page (/vendor-register). Enter your Full Name, Business Name, Business Category, Address, Email Address, Phone Number, and Password. Complete the dual-step verification by entering the 6-digit OTP sent to your email, followed by the 6-digit OTP sent to your WhatsApp or SMS. Once verified, your vendor storefront is activated immediately and you are redirected to your Vendor Dashboard.

Question 2

Can I upgrade my regular user account into a vendor account?

Accepted Answer

Yes! You do not need to create a new account or register with a new email. Simply log in, navigate to Account Settings (/account-settings), and scroll down to the "Want to sell your products?" section. Click "Become a Vendor", fill in your Business Name, Category, Address, and a short description of your store, and submit. Your account will upgrade immediately to a Vendor profile, keeping all your existing login credentials and saved information intact.

Question 3

What happens if I try to register as a vendor with an email already used for a user account?

Accepted Answer

The registration system will detect your email and display an "Existing User Account Detected" prompt. You can immediately confirm the upgrade, verify your OTP, and convert your existing buyer account into an official vendor store under that email without having to start over.

Question 4

Who is eligible to become a vendor on 234Deals?

Accepted Answer

Any individual or business selling authentic goods and services in Nigeria, as well as verified international cross-border merchants (such as from China), can register as a vendor. Please note that administrative and staff accounts (such as Admin, CSR, and Finance Manager) are not permitted to register merchant stores to ensure platform integrity.

Question 5

How long does vendor registration and approval take?

Accepted Answer

Account activation is instantaneous once you complete the dual OTP verification (Email + WhatsApp/SMS). You can begin setting up your store profile and submitting product listings right away.

Question 6

Can I switch between my buyer account and vendor dashboard?

Accepted Answer

Yes. Once your vendor store is active, you can seamlessly switch between browsing items as a customer and managing your store through the Vendor Dashboard via the user profile menu.

Question 7

What subscription plans are available for vendors?

Accepted Answer

234Deals provides five flexible tiers to suit businesses of every scale:
• Standard (Free): 1 standard product listing per month with basic search indexing.
• Starter Add-on (₦250/slot): Instant single listing slot on demand that never expires until used.
• Featured Tier / Basic (₦1,000/month or $9.99/mo): 10 Featured ads per month, Trending feed highlight, Verified Vendor badge, and 8-hour support SLA.
• Star Premium Tier (₦5,000/month or $24.99/mo): 20 Premium ads per month, Homepage highlight, Hot Deals carousel placement, and dedicated VIP support.
• Ultimate Tier / Premium (₦50,000/month): Unlimited product listings, permanent top-of-search placement, personal Account Manager, and white-glove market insights.

Question 8

Which plan is best for highest visibility?

Accepted Answer

The Ultimate Tier (Premium Plan) offers the absolute highest visibility on 234Deals. Ads listed under this tier receive permanent priority ranking above all other listings in category searches, prominent homepage spotlights, unlimited ad slots, and a dedicated VIP badge. If you are looking for high-impact visibility on a mid-tier budget, the Star Premium Tier is the most popular choice for featured spots on the homepage and Hot Deals section.

Question 9

How do I purchase a plan or upgrade my vendor account?

Accepted Answer

Log in to your vendor account, visit the Pricing page (/pricing), or click "Upgrade Plan" inside your Vendor Dashboard. Select your desired plan (Starter Add-on, Featured, Star Premium, or Ultimate) and click "Upgrade Now" or "Go Ultimate". You will be redirected to the secure Paystack gateway to pay via Debit Card, Bank Transfer, or USSD. Once payment is confirmed, your new ad limits and visibility perks activate immediately.

Question 10

Can I upgrade my active vendor plan before it expires?

Accepted Answer

Yes! You can upgrade to a higher tier at any time. Simply navigate to the Pricing page and select a higher plan. The system will upgrade your tier immediately, unlocking the higher listing limits and enhanced ranking right away.

Question 11

Do I get a discount when purchasing a subscription plan?

Accepted Answer

Yes! If you joined 234Deals through an affiliate referral link or partner code, you will automatically receive an exclusive 20% discount off your very first subscription package.

Question 12

What payment methods are accepted for vendor plans?

Accepted Answer

Subscriptions are processed securely via Paystack. You can pay with Nigerian debit cards (Mastercard, Visa, Verve), Direct Bank Transfer, or USSD. International merchants can pay using supported international payment cards in USD.

Question 13

How do I post a product ad?

Accepted Answer

In your Vendor Dashboard, click "Post Ad" (or visit /vendor-dashboard/add-product). Select your category and subcategory, enter your title, price, description, condition, and location, upload clear product photos, select your visibility tier, and submit your listing.

Question 14

How do I get the best visibility for my listed products?

Accepted Answer

To maximize views, leads, and customer inquiries:
• Upgrade your ad tier: Featured, Star, and Ultimate plans rank above standard free ads in search results and category browse pages.
• Complete Full Verification: Complete Phone, Email, and Government ID (NIN + Liveness selfie) verification in Account Settings. Verified vendors receive a trust badge and get 3x more visibility.
• Use High-Resolution Real Photos: Upload multiple crisp, well-lit photos of the actual product from different angles.
• Write Descriptive Titles & Specs: Include the exact brand name, model number, color, and technical specifications so buyers can find your product via search filters.
• Respond Quickly: Vendors with fast reply times on in-app chat and WhatsApp receive higher algorithmic placement.

Question 15

Why does my new ad show a "Pending" status?

Accepted Answer

To safeguard buyers and maintain marketplace quality, all submitted listings undergo a quick safety check by our moderation team. Ads are typically reviewed and approved within a few hours, after which they go live immediately.

Question 16

How can I edit, renew, or mark an ad as "Sold"?

Accepted Answer

From your Vendor Dashboard, go to "My Ads". Find the product you want to manage, then click "Edit" to update prices, photos, or descriptions. Once an item is purchased, click "Mark as Sold" to remove it from public search results while preserving your sales history.

Question 17

Can I list cross-border China import products on 234Deals?

Accepted Answer

Yes! Verified cross-border merchants and China-based partners can list direct-import goods with international shipping estimates. Prices can be quoted in USD/CNY with automatic currency conversion for Nigerian buyers.

Question 18

What happens to my ads when my monthly subscription expires?

Accepted Answer

If your monthly plan expires, your active featured listings gracefully transition to standard listings without being deleted. You will never lose your storefront or inventory data, and you can restore high-priority placement anytime by renewing your plan.

Question 19

How do I create a free buyer account?

Accepted Answer

Click "Sign Up" at the top right of the homepage. Enter your Name, Email address or Phone number, and Password. Verify the 6-digit OTP code sent to your contact, and your account will be active in seconds.

Question 20

How do I contact a vendor to purchase an item?

Accepted Answer

On any product page, you can connect directly with the seller using three built-in methods:
• In-App Chat: Click "Chat with Seller" to message in real time.
• WhatsApp: Click the WhatsApp button to chat directly.
• Phone Call: Click "Show Contact" or the Call button to speak directly with the seller.

Question 21

How do I save favorite products to view later?

Accepted Answer

Click the Heart icon on any product card or detail page. You can access all your saved items anytime under "Saved Items" in your profile navigation.

Question 22

How do I change my profile details or password?

Accepted Answer

Go to Account Settings (/account-settings). You can change your name, profile photo, email, and phone number. To update your password, select Phone or Email under "Change Password", request a 6-digit verification code, and enter your new password.

Question 23

Do I need an account to browse products on 234Deals?

Accepted Answer

No. Anyone can browse deals, search products, and compare prices without an account. However, creating a free account allows you to save favorites, chat with sellers, leave ratings, and receive price drop alerts.

Question 24

What is Two-Factor Authentication (2FA) and how do I enable it?

Accepted Answer

2FA provides an extra layer of defense against unauthorized logins. Go to Account Settings (/account-settings) and toggle on "Two-Factor Authentication". When active, signing in requires entering a 6-digit one-time code sent directly to your verified phone or email.

Question 25

How does login verification send OTP codes?

Accepted Answer

For the fastest delivery and convenience in Nigeria, 234Deals uses a Phone-First OTP system (sent via WhatsApp or SMS text), with fallback to your registered email address.

Question 26

How do I get the official "Verified Vendor" badge?

Accepted Answer

In your Account Settings, complete the three-tier verification:
• Phone Number verification via OTP.
• Email Address verification via OTP.
• Government ID (NIN) check followed by a brief Liveness selfie. Once confirmed, your profile and product ads will display the green Verified Vendor Badge, giving buyers peace of mind and unlocking 3x more search visibility.

Question 27

What should I do if I forget my password?

Accepted Answer

Click "Forgot Password" on the Login page (/login). Enter your registered phone number or email address, input the 6-digit OTP code sent to you, and enter your new password to regain access immediately.

Question 28

How do customer reviews and vendor ratings work?

Accepted Answer

Customers can submit 1-to-5 star ratings and written reviews on vendor profiles and product pages. High ratings and positive reviews build vendor reputation and directly improve ranking in search results.

Question 29

What safety tips should I follow when buying from a vendor?

Accepted Answer

To ensure a safe and smooth transaction, always keep these core rules in mind:
• Inspect Before Paying: Always examine the item in person to verify condition and functionality before making any payment.
• Meet in Public Locations: Schedule meetups in well-lit, busy public areas such as shopping centers or commercial plazas.
• Avoid Upfront Transfers: Never transfer deposits or full payments to unverified sellers before inspecting the physical product.
• Look for Verified Badges: Prioritize purchasing from merchants bearing the official Verified Vendor badge.

Question 30

How do I report a suspicious ad or vendor?

Accepted Answer

On any product listing, click the "Report Ad" button, select the reason (counterfeit item, incorrect price, fraudulent seller, etc.), and submit your feedback. Our Trust & Safety team will review the listing immediately. You can also contact support directly at support@234deals.com or via our Contact Us page.

Frequently Asked Questions

Vendor Accounts & Registration

Subscription Plans, Pricing & Highest Visibility

Posting Ads & Maximizing Sales Visibility

Buyer & General User Accounts

Account Security, 2FA & Verification

Safety, Reviews & Support

Still have questions or need assistance?